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“The early reception of Microsoft’s Copilot, an AI agent for enterprises, has not been good, with companies and even insiders at Microsoft complaining it is lackluster and not worth the cost. Microsoft and Google have begun incorporating AI chatbots into their standard enterprise subscriptions…, essentially forcing them on users following low uptake.”
—Thomas Maxwell, Microsoft's Satya Nadella Pumps the Brakes on AI Hype
#microsoft #copilot #google #aichatbots #ai
“Klarna…garnered a lot of attention and investor excitement after its CEO said last year it would replace many of its employees with AI… The CEO recently walked that claim back… Klarna had replaced a basic phone tree system with AI, which…may have resulted in customers quitting chats out of frustration.”
—Thomas Maxwell, Microsoft's Satya Nadella Pumps the Brakes on AI Hype
#klarna #aichatbots #ai #aihype
“…language models can fundamentally be described as supercharged autocomplete tools, prone to returning incorrect information because they are skilled at creating a facsimile of a human-written sentence—something that looks like an acceptable response—but chatbots are not doing any critical “thinking.”“
—Thomas Maxwell, Microsoft's Satya Nadella Pumps the Brakes on AI Hype
#llm #llms #hallucinations #ai #aihype